Technical support policy

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Services covered by technical support:

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Expected time to respond to technical support requests:

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Technical support team working hours:

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The procedure to be followed in the event that the request exceeds the time specified for a response (the policy of escalating the request in the event of failure to respond within the specified period ):

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This policy applies to all beneficiaries of ’s services, and we are committed to ensuring the implementation of this policy, as well as All employees of the entity adhere to it, and any violation of this policy exposes the violator to disciplinary action according to the procedures followed in .